Warranty

Radacat Technology（Canada）Inc. ("Company") warrants to the original purchaser and user ("Customer") of the Radacat product (the "Product") that the product will be free from defects in material and workmanship (the “Warranty”) for one (1) year from the date of delivery to the original retail purchaser (“Limited Warranty Period”).  This Warranty applies to the product only. The determination of whether the product returned to Company satisfies Company shall make the conditions of this Warranty in its sole discretion. Company's only obligations under this Warranty, and Customer’s sole remedy for breach of this Warranty, are limited to repairing any part or parts of the product that prove to be defective during the Limited Warranty Period or, in Company’s sole discretion, replacement of such product. Also, the Company may provide a refund for a defective Product instead of any repair or replacement in its sole discretion. This Warranty does not cover (i) product accessories such as chargers, modifications, etc., (ii) any services offered to you by the Company or any third party in connection with the product, (iii) blemishes, marring of appearance or general wear and tear.  This Warranty is limited to the Customer only and may not be assigned or transferred. This Warranty will be void and of no effect, and the Company will have no liability hereunder if:

  1. The product has been subjected to misuse, abuse, negligence, accident, or improper or inadequate maintenance.
  2. Modifications, repairs, or services are made to the product by unauthorized or unqualified persons.
  3. Defects or damage resulting from exposure to liquid, moisture, dampness, sand or dirt.
  4. The product has not been purchased directly from Company.

All Warranty claims must be made by e-mailing support@radacat.com (and including in the subject line: Warranty Claim). All products must also be returned to Company with the original or copy of a sales receipt for the returned product before the Limited Warranty Period's expiration. Incomplete returns will not be accepted.

The Company will evaluate your claim (typically within 10-15 business days) to determine, in its sole discretion, whether the returned Product is covered under this Warranty. If  the Company determines that there is no trouble found with your returned product or the returned product is not eligible for warranty service, the Company will ship the product back to you, at the Company’s expense. If the Company determines that the product is covered under this Warranty, the Company will repair or replace the Product.

 

Requesting a Refund

Your Radacat order is eligible for a refund if you've had it less than 30 days, and the order is returned in good condition with the original packaging. To be eligible for a return, your item/s must be unused, in the original packaging and in a resalable condition. To arrange a return, please email support@radacat.com with your original order number and reason for the a return. We will email you an RMA number and details on where to send the returned item/s. Radacat Products will not cover the cost of return shipping. 

  • Note: Radacat can only refund orders placed directly through our website, www.radacat.com. If you purchased Radacat through another party (such as Amazon.com), please contact them for refund instructions.

Once your item/s is received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition, a credit will be applied to your original payment method. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item and not refund returned orders we don't accept.